Privacy Policy

Who We Are

BridgeFlow Agency is an AI automation agency operated by Anasan Rai, registered and based in Kathmandu, Nepal. We build AI voice agents, CRM systems, and workflow automation for real estate businesses and clinics.

Website: bridgeflow.agency · Email: hello@bridgeflow.agency

What Information We Collect

When you submit our contact form or enquire about our services, we collect the following information:

• Full name
• Email address
• Phone number
• Business name and industry
• Any additional details you provide about your business needs

We collect only what is necessary to respond to your enquiry and scope a potential project. We do not collect payment details directly — payments are handled by third-party processors.

How We Use Your Information

Your information is used solely to:

• Respond to your enquiry and assess fit for our services
• Communicate project details, timelines, and deliverables
• Send service-related updates (with your consent)
• Improve our website and service offerings

We do not sell, trade, or rent your personal data to any third party under any circumstances.

Third-Party Tools We Use

To deliver our services, we use a small number of trusted third-party platforms:

• Resend — transactional email delivery
• Supabase — secure database storage for contact form submissions

Each of these providers maintains their own privacy and security standards. We share only the minimum data required for each tool to function.

Data Storage & Retention

Your contact form submissions are stored securely in Supabase. We retain this data for as long as a business relationship exists or up to 2 years from the date of submission, whichever comes first. After that period, data is deleted unless required by law.

Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data at any time
• Opt out of any email communications

To exercise any of these rights, send an email to hello@bridgeflow.agency with the subject line "Data Request". We will respond within 7 business days.

Cookies

This website uses minimal, functional cookies only. We do not use advertising or tracking cookies. You may disable cookies in your browser settings at any time without affecting your ability to use our site.

Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. All data in transit is encrypted via HTTPS, and access to stored data is restricted to authorised personnel only.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website or services after an update constitutes acceptance of the revised policy.

Contact

For privacy-related questions or data requests, contact us at: hello@bridgeflow.agency

BridgeFlow Agency · Kathmandu 44600, Bagmati Province, Nepal